Malaysian Govt website and portal ratings see a drop
- 5-megastar websites drops to 20.eighty three% of total from 24.sixty eight% in 2011; four-stars drop to 26.24% from 28.66%
- Sites evaluated on Content, Usability, Security, Participation and Services
THE Malaysia Government Portals and Websites Assessment (MGPWA) 2012 record noticed a drop within the number of such websites with 5- and four-megastar rankings, despite public services delivery development being a key part of the administration’s transformation software.
The general portals and websites assessed this 12 months were 1,349, of which eighty one or 6% have been not handy, a higher wide variety than final year, the record noted, whilst 5.fifty four% of such sites were no longer accessible (click on chart to increase).
The percentage of five-famous person websites dropped to twenty.eighty three% (or 281 websites) from 24.68% (285 web sites) in 2011, at the same time as web sites rated four-celebrity dropped to 26.24% (354 web sites) of the full from 28.66% (331) the previous yr.
The percent of portals/ websites rated 3-superstar and above declined from eighty one.91% to eighty.28%, but saw an increase inside the number of such sites. The percentage of portals/ web sites rated 2-star and below went as much as 19.71% from 18.1% in 2011.
A total of 11 web sites were ranked in the Top five, scoring among 86 and 90. Sharing the spot for ‘Best Website’ have been the Kota Baru Municipal Council and National Anti-Drugs Agency (NADA), each scoring 90 marks.
The ‘Best Portal’ rank become shared by the Malaysian Rubber Board and Perbadanan Putrajaya, observed with the aid of the General Administration Division, the Manjung Municipal Council and the Ministry of Finance Malaysia, which tied at 2nd rank. A overall of 240 portals were offered five-big name score, of which 24 portals made it into the Top 5 ranking.
The report, which can be downloaded here, turned into conducted via countrywide ICT custodian the Multimedia Development Corporation (MDeC), with the cooperation of the Malaysian Administrative Modernization and Management Planning Unit (MAMPU), the Ministry of Science, Technology and Innovations, the Public Service Department of Malaysia and the Economic Planning Unit.
Also supporting have been the ICT Compliance Division (BPICT) from MAMPU and the Public Complaints Bureau (PCB).
How they were assessed
The portal and web sites assessed are the ones connected to the http://www.malaysia.gov.my/ government equipment portal, and the evaluation turned into based totally on worldwide codecs and practices. Studies referred had been the United Nations E-Government Survey 2012: E-Government for the People; and the Waseda University 2012 International e-Government Ranking.
The websites had been categorized into Portals or Websites very in reality relying on how their homepages described them – as an instance, they might be categorised under Portal if their homepages used phrases including: Official Portal, Official Web Portal, Portal Rasmi, Laman Rasmi or Web Portal Rasmi.
Portals were allotted 10 bonus marks. Therefore, a website rating can variety from 0 to a hundred and a portal rating range from 0 to 110. The bonus marks given to portals took into consideration the range of on-line offerings provided to stakeholders (G2G, G2C or G2B), e-payment facilities (on line banking or FPX) and the usage of virtual certificate or the display of a believe mark.
The web sites were evaluated at the same set of pillars as remaining year: Content, Usability, Security, Participation and Services.
With a complete of 25 marks, Content centered on features that help customers employ facts in the portals or web sites. Usability, with forty five marks, seems at the ease and person experience while using those websites; whilst Security (five marks best) focused on functions that help persuade users to utilize on-line services consisting of single sign-on.
Participation (10 marks) looked at capabilities that allowed customers to get worried or proportion their opinion; while Services (15 marks) looked at automated offerings, among others.
The MGPWA 2012 integrated 3 predominant sections: Assessment, Strategic Achievers and Best Practices.
Give emphasis to residents
At a seminar held in Putrajaya on Dec 12 – which additionally noticed the discharge of the MGPWA 2012 report – MDeC chief govt officer Datuk Badlisham Ghazali applauded the pinnacle-ranking websites.
“Achievements including these are critical in selling a fine perception toward the authorities and its carrier delivery mechanism,” he said in a declaration issued with the aid of MDeC.
“Commitment toward providing proper provider to the rakyat (citizenry) must receive greater emphasis and priority so that the public are higher informed and empowered,” he delivered.
MDeC stated it believed that public offerings delivery will preserve to improve as part of on-going efforts to encourage the usage of authorities on-line portals and websites in presenting digital services to citizens.
This is in step with the Economic Transformation Program’s (ETP) Communication, Content and Infrastructure pillar, and its Entry Point Project 6 Deepening the eGovernment by using 2015, which pursuits to increase the use and availability of on line offerings to interact and empower residents, MDeC said in its statement.
Awards for Strategic Achievers were provided to twenty-eight organizations, even as the portals and web sites with the top 3 ratings were offered to fifteen agencies at the MGPWA 2012, which occurred at the Putrajaya Marriott Hotel.
From the 186 qualifying corporations, simplest those rated five-famous person were tested as Strategic Achievers. MAMPU’s BPICT regarded into protection incidents and did penetration checks, at the same time as the PCB checked on the variety of public complaints. MDeC then centered at the evaluate of English and its translation.
Disappearing act
Of the eighty one ‘inaccessibles,’ 20 fell into the Under Construction class, observed by way of 19 with ‘Object Not Found’ mistakes. Twelve had the wrong URLs.
As for the 1,268 handy portals and websites, 581 or forty five.82% had been from the Federal stage and the closing fifty four.18% had been State level.
In terms of ministries, the Ministry of Finance topped the ranking this 12 months with a rating of one zero one. The Ministry of Housing and Local Government dropped to 1/3 vicinity with ninety eight marks, at the same time as the second one slot was taken by way of the Ministry of Natural Resources and the Environment.
The Ministry of Domestic Trade, Co-Operatives and Consumerism declined via 8 places and 14 marks. The Ministry of Health and Ministry of Rural and Regional Development additionally saw a lower in both ranking and score.
Overall, in terms of scoring, 68% of the ministries advanced their ranking and 60% acquired better marks as compared with ultimate 12 months.
In phrases of States, Sarawak and Kelantan earned the pinnacle spot by getting a hundred marks -- each portals had improved, surpassing remaining year’s champion Negeri Sembilan, who dropped to second spot.
Coming in at third vicinity with ninety four marks turned into Penang, which had additionally dropped one spot.
The largest leap this year changed into made through the kingdom of Sarawak, which advanced two places, and Pahang, which went up 4 places.
All in all, 38.forty six% of state portals and websites showed an development in their ratings, 23.08% retained their rankings (Penang, Melaka and Perak) and 38.forty six% noticed their ratings decrease.