Tektronix Communications wins StarHub deal

  • To offer radio get entry to monitoring and warranty
  • Real-time, geo-placed network intelligence all 12 months round
Tektronix Communications wins StarHub deal

TEKTRONIX Communications introduced it's been appointed by using StarHub to provide Radio Access Network (RAN) overall performance assurance for StarHub customers all 12 months spherical and specifically during The Singapore Grand Prix (% above), National Day, Christmas and New Year celebrations. Financial terms had been no longer disclosed.
 
Building on its present dating with StarHub which dates returned to 2012, Tektronix Communications stated it became capable of exhibit the low general price of possession version of GeoSoft RAN, the software-primarily based probe solution the organisation released ultimate year.
 
Using the GeoSoft RAN probes, in combination with Tektronix Communications’ Iris Session Analyzer (ISA) and touchpointTM consumer care solutions, StarHub will achieve a complete-provider, stop-to-stop tracking answer, to offer cell get right of entry to and consumer experience guarantee, Tektronix Communications stated in a announcement.
 
GeoSoft RAN probes extract actual-time, geo-located performance information, at the same time as ISA’s Call Trace capability video display units signalling from the device all the manner thru the community, the company stated.
 
The combined Tektronix Communications’ solution has the brought gain of being network gadget manufacturer agnostic, important for cellular operators that install infrastructure additives from more than one vendors, it claimed.
 
“Traditionally, RAN information collection and insight has been a pricey and complicated difficulty reliant at the deployment of hardware probes requiring high capital expenditure (capex),” said Mike Ropicky, Tektronix Communications’ Asia Pacific vice chairman for sales.
 
“The GeoSoft RAN software program-based probes offer deeper, real-time intelligence at a fragment of those historically high expenses, with information feeds that serve a couple of use cases and stakeholders across the operator’s business.
 
“This ultimately extends the ROI (return on investment) of the operator’s large facts method, repurposing community intelligence for a whole lot of treasured uses,” he introduced.
 
The advantage of immediate get admission to to actual-time, geo-placed RAN perception is of precise importance in the course of high footfall activities, in which sizeable and unpredictable needs at the network can motive subscriber-impacting high-quality of service issues, Tektronix Communications said.
 
By combining RAN monitoring and patron care solutions, operators can identify capability community traffic problems and take appropriate movement earlier than they affect the subscriber experience.
 
“To make sure service quality for our cellular customers, we pay close attention to the performance of our mobile network round-the-clock with the help of shrewd tracking structures,” said Lim Eng Huat, StarHub’s head of Mobile Network Engineering.
 
“By adopting Tektronix Communications’ GeoSoft RAN answer, we gain an introduced quit-to-stop view of our clients’ cell revel in, including service availability, call fulfillment fee and common information speeds, in real-time.
 
“These consumer experience overall performance insights enable us to perform network enhancements right away to supply the very best degree of patron pleasure, specifically at some stage in main public events where we see huge and sustained spikes in mobile usage,” he brought.
 
Related Stories:
 
Tektronix Communications answers to help AIS Thailand’s transition to 3G
 
Main reason for churn is negative client care: Survey
 
 
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Keyword(s) :
Tektronix Communications Starhub Radio Access Network Customer Care Mike Ropicky Lim Eng Huat
Author Name :
Digital News Asia

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